Privacy Policy

At Upnova Institute, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, share, and protect information about you when you visit upnovainstitute.com, enrol in any of our live online courses, or interact with us through any channel including WhatsApp, email, or our student dashboard.

By using our website or enrolling in a course, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

Who We Are

Upnova Institute is an online educational institution based in India, offering live AI career, digital marketing, graphic design, and content writing courses.

What Personal Data We Collect

We collect only the data necessary to provide our educational services. Here is a complete breakdown:

How We Use Your Data

We use your personal data for the following purposes only:

• Course Delivery: To create your student account, give access to live sessions, recordings, and the student dashboard.
• Payment Processing: To confirm your enrolment after payment is verified through Razorpay.
• Communication: To send you course schedules, batch updates, assignment feedback, and support responses via WhatsApp and email.
• Certificate Issuance: To generate and deliver your Upnova Institute completion certificate with your name.
• Placement Support: With your explicit consent, to share your profile with our hiring partner network.
• Marketing (opt-in only): To send you information about new courses or batch openings. You can opt out at any time.
• Legal Compliance: To maintain records as required under Indian law.
• Website Improvement: To analyse anonymised usage patterns and improve site performance.

Who We Share Your Data With

We share your data only with trusted service providers who are essential to delivering our courses:

All third-party providers are required to handle your data securely and only for the specific purpose we have shared it. We do not share your data with any other parties unless required by law or a valid court order.

Cookies & Tracking

Our website uses cookies — small text files stored on your device. Here is what we use and why:

You can control or delete cookies through your browser settings at any time. Disabling essential cookies may affect your ability to log in or access course content.

Payment Data & Security

All payments on upnovainstitute.com are processed by Razorpay, a PCI DSS-compliant payment gateway. When you make a payment:

• Your full credit/debit card number, CVV, and UPI PIN are entered directly into Razorpay’s secure interface — we never see or store this data.
• We receive only a transaction ID, payment status (success/fail), and amount from Razorpay.
• All payment communications are encrypted using SSL/TLS.
• Razorpay is regulated by the Reserve Bank of India (RBI) and complies with all Indian payment security standards.

Data Retention

We keep your personal data only as long as necessary:

After the retention period, your data is securely deleted or anonymised.

Your Rights

As a user of our services, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of all personal data we hold about you.
• Right to Correction: You can ask us to correct any inaccurate or incomplete data.
• Right to Deletion: You can request that we delete your personal data (subject to legal retention requirements).
• Right to Withdraw Consent: You can withdraw marketing consent at any time by messaging us on WhatsApp or replying “UNSUBSCRIBE” to any email.
• Right to Data Portability: You can request your data in a structured, machine-readable format.
• Right to Object: You can object to processing of your data for direct marketing purposes.

To exercise any of these rights, contact us at +91 94774 57009. We will respond within 30 days.

Children’s Privacy

Our courses and services are intended for individuals aged 18 years and above. We do not knowingly collect personal data from anyone under the age of 18.

If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately at +91 94774 57009 and we will delete the information promptly.

Third-Party Links

Our website and course materials may contain links to external websites, including LinkedIn, YouTube, Behance, Google, and other platforms. We are not responsible for the privacy practices of these websites.

We encourage you to read the privacy policies of any third-party site you visit. Clicking an external link means you leave upnovainstitute.com and our Privacy Policy no longer applies.

How We Protect Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure:

• All data transmitted between your browser and our website is encrypted using SSL/TLS (HTTPS).
• Student dashboard access is protected by password authentication.
• Payment processing is handled by Razorpay — PCI DSS Level 1 certified.
• Our website is hosted on Hostinger with server-level security and regular backups.
• Access to student data is restricted to authorised Upnova Institute staff only.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes:

• The “Last Updated” date at the top of this page will be revised.
• For significant changes, we will notify active students via WhatsApp or email.
• Your continued use of our services after a policy update constitutes acceptance of the new terms.

We recommend reviewing this policy periodically. The current version always supersedes all previous versions.

Contact Us — Privacy Queries

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a privacy concern, please reach out: